They can train you on the product itself, teaching you the technical troubleshooting required. IT helps desks also require technicians to have a number of skills. Excellent verbal communication skills are also important, as well as analytical thinking skills. You’ll need to be an expert in certain software packages and have strong IT skills. A high standard of customer service is also an important part of the role.
FieldEngineer can provide your business with a certified IT help desk engineer. IT help desk certifications mainly include college courses or apprenticeships. For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. IT technical support staff diagnose and solve software and hardware problems for computer users. In general, desk support technicians achieve similar levels of education than help desk engineers. They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree.
Step 1: Understand the job description and responsibilities of a Help Desk Support
Zippia found that 12.7% of help desk workers have customer service skills listed on their resumes. That’s how significant customer service ability is to this position. For an introductory course, start with Google’s Technical Support Fundamentals. In just 21 hours, you’ll learn about the different facets of IT, including hardware, operating systems, networking, software, and troubleshooting. Best of all, if you enjoy the course, you’ll already be on your way to earning a Professional Certificate in the field.
Now, you will be able to apply that information to issues that seem similar in the future. Ultimately, the candidate must be able to empathize with customers, understand their problems, and defuse upset situations. Once defused, they must be able to explain the solutions or next steps with clarity and brevity. No one wants to get stuck on the phone with a customer service rep that can’t express the solution directly. If you don’t have customer service jobs and skills on your resume, place them ASAP. You may already be ahead of the competition (even those that have IT backgrounds).
Be Good at Time Management
Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933. In contrast, help desk engineers make the biggest average salary, $67,498, in the finance industry. If you can’t find any job in tech that’s willing to bring you on, continue to build your education and resume with certifications and courses. During the higher-education, look for jobs that will build corresponding skills. I remember as a young teen, my grandfather continuously pushed me toward finding a job in tech. He mentioned over and over that the industry would continue to grow, like a twisting vine feeding off both advancement and the human ability to create efficiency.
- Non-tech IT jobs are also growing faster than tech-sector IT jobs by over 50 percent—meaning that that gap is on trend to widen [1].
- Customers don’t want to wait, so the rep should be able to get through calls efficiently and successfully.
- Queries relating to the guidance should be addressed to We are always interested to hear the experience of users of our guidance to help us to understand how it may be further improved.
- IT professionals use their knowledge of computer systems and networks to ensure that organizations and their employees can work as efficiently as possible.
- To become more patient, remember that your end users are not as technically skilled as you are.
Overall, having a related degree would boost you above all the other entry-level competition when applying, almost guaranteeing a role. If you don’t need a degree to get a job, then it may be a waste of your time and money. You could take the time you would be getting a degree and use it toward the position, moving up the ladder. Therefore, when a professional decides they want to jump into an entry-level tech job like an IT help desk role, you can’t balk at them. They want to become part of a lucrative industry that has withstood the test of time like a metallic colossus.
How to become a help desk technician in 3 steps
Change fatigue could manifest as change resistance — with CIOs hesitating to sign new contracts, commit to long-term initiatives or take on new technology partners. For the new initiatives that do get launched, CIOs require higher levels of risk mitigation and greater certainty of outcomes. Information engineers typically earn higher educational levels help desk engineer compared to help desk engineers. Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. They monitor the performance of the company’s desktop infrastructure.
Referrals to the SSRO can be made for an opinion or determination on such matters. This guidance has been issued to support the implementation of changes to the legislative framework governing single source defence contracts. More information about the legislative changes and how the SSRO is responding to them can be found here. Gartner’s IT spending forecast methodology relies heavily on rigorous analysis of the sales by over a thousand vendors across the entire range of IT products and services.
Because of this, it’s critical that help desk technicians possess specific qualities. The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience. Queries relating to the guidance should be addressed to We are always interested to hear the experience of users of our guidance to help us to understand how it may be further improved.
